Store Help

The charge will appear on your credit card bill as “fsprg.com”.

Is the checkout process secure?
When viewing your shopping cart and ordering, you’ll notice that the URL/Address Bar shows http://sites.fastspring.com/jenspianostudio/order/…

The purchase and product fulfillment are through FastSpring E-Commerce, a trusted reseller for Pianimation.com and Jen’s Piano Studio. Fastspring uses industry-standard encryption to protect the confidentiality of your personal information. FastSpring E-Commerce is BBB accredited and Verisign Verified.

What are my payment options?
Through our payment processor, Fastspring, we accept Visa, Mastercard®, American Express®, Discover®, and PayPal™.


I’m having issues with checking out, or I have more questions.
Please contact Jen. She loves to answer questions about her ideas.

What is Digital Delivery/Fulfillment and how does it work?
Most of Jen’s books and curriculum are now available in her store as eBooks and digitally delivered direct to you over over the internet as downloadable PDFs. If songs are included as part of the bundle, then they are usually in the MP3 format.

After you have completed your order, you will receive an email receipt with a link and directions on how to download your purchase. Some bundles include multiple downloads.

The systems limits the number of attempts and days that you have to complete your download(s). Please complete your downloads as soon as possible.

Adobe Acrobat Reader is required to read/print PDF downloads.
http://get.adobe.com/reader

All audio files have been archived into 1 file to make downloading easier and faster. Many Windows and Mac computers automatically support opening ZIP archives. A program that can expand ZIP archives (such as jZip) may be required on some older computers.
http://www.jzip.com

The audio files are encoded in the MP3 format. Most computers already have a program such as Windows Media Player or iTunes that will play MP3 files. If you need an MP3 player, Winamp is good option for Windows and Mac.
http://www.winamp.com

Please contact Jen if you have any issues or questions.